Online booking terms

Please read carefully our booking conditions.

1. BOOKING:
The minimum stay is 2 nights. (Can be 3, 4 or 5 nights depends of the seasons).

Published prices are per night and per apartment.
 To book the apartment we ask for a prepayment of 20% of the total booking.

The Prepayment can be made by credit card or by Paypal.

The remaining balance of the booking must be paid in cash or by credit card at arrival.
In addition to the rent a city tax (€0,72/ pers/ day) must be pay in cash or by credit card at arrival.
A confirmation email will be sent with the address of the apartment, the name, telephone number and e-mail address of the person who will receive you at the flat (reservation is not confirmed until we receive the down payment)
.

2. SECURITY DEPOSIT:
At your arrival at the apartment, in addition to the rent, a deposit by cash or by credit card will be required between €200 and €800 (depending on the apartment). This deposit will be used in case of the loss of set of keys, damages in the apartment
, noise in the building.

Parties are strictly prohibited in our apartments.


3. HOW TO COME TO THE APARTMENT:
The best way to come to the apartment from the airport is the taxi, around €35 (+/- 20 min to City Centre).
The Aerobus goes to Plaza Cataluña, €5,90/ People (+/- 30 min) and then you can take the metro until the nearest station of the apartment.
Be careful with pickpockets.

4. NOISE:

Our apartments are located in buildings where Spanish people are living during all the year.
Rest and peace of the neighbours are very important points. Under no circumstances the number of persons occupying the apartment must exceed the number quoted in the contract.
In case of noise complaints from the neighbours, the owners or theirs legal representatives, they will not give back the security deposit and have the right to ask tenants to immediately leave the apartment without the right to any financial compensation.

5. CLEANING:

The apartments are provided with towels and sheets.
All apartments have an obligatory cleaning at the end of each stay. (Between €50 and €150 depending on the apartment).

You may request an additional cleaning, which will be charged extra.
If the apartment is in a very dirty condition, additional cleaning costs would be deducted from the deposit.

6. CHECK-IN AND CHECK-OUT:
Arrivals (Check-in) are made directly to the apartment from 01:00pm until 08:00pm.


Arrivals after 08:00pm have a surcharge of €30, €50 after 00:00am, and €10 for each additional hour. (For example: 01:00am = €60).
For Sunday and Bank Holidays a supplement of €30 will be charged.

Departure (check-out) is at 11:00am 
or at 05:00pm with an additional €30 (if the apartment is available).
Thank you to predict the exact amount.



7. CANCELLATIONS:
The down Payment is 20% of the rent.


We will refund 100% of the down payment if you cancel more than 30 days before your arrival day.

We do not refund anything if the cancellation is less than 30 days before your arrival day.
a change of date will be considered as a new reservation, we will apply our cancellation policies.


Please contact us again if you have any questions.
Looking forward to seeing you soon.

Key Barcelona.