FAQ

Hello,
Please read carefully our booking conditions.

1.BOOKING:

The minimum stay is 2 nights. (And maybe to 3 or 4 night depends of the seasons.

Published prices are per night and per apartment.
to book the apartment we ask for a prepayment of 20% of the total booking.

The payment of the deposit can be made by bank transfer or by paypal.

The remaining balance of the booking must be paid in cash at arrival.
A confirmation email will be sent with the address of the apartment, the name, telephone number and e-mail address of the person who will receive you at the Flat (reservation is not confirmed until we receive the down payment)
.

2.SECURITY DEPOSIT:

At your arrival at the apartment, in addition to the rent, a deposit will be required between 150 and 1000 euros (depending on the apartment) This deposit will be used in case of the loss of set of keys, damages in the apartment
, noise in the building.

Parties are strictly prohibited in our apartments.

This deposit will be returned at your departure.

3.NOISE:


Our apartments are located in buildings where spanish people live during all the year.
Rest and peace of the neighbors are very important points. Under no circumstances the number of persons occupying the apartment must exceed the number quoted in the contract.
In case of noise complaints from the neighbors, the owners or their legal representatives, they will not give back the security deposit and have the right to ask tenants to immediately leave the apartment without the right to any financial compensation.

4.CLEANING:


The apartments are provided with towels and sheets.
All apartments have a obligatory cleaning at the end of each stay. (between 50 and 150 Euros depending on the apartment).

You may request an additional cleaning, which will be charged extra.
Iif the apartment is in a very dirty condition, additional cleaning costs would be deducted from the deposit.

5.CHECK IN AND CHECK OUT:

Arrivals (Check-in) are made directly to the apartment from 13:00 until 20:00.


Arrivals after 20:00 have a surcharge of € 30, € 50 after 0:00, and € 10 for each additional hour. (Ex: 01h 60 €).
For Sunday and bank holidays a supplement of 30€ will be charged.

Payment of the rent is made in cash at the arrival in the apartment. Thank you to predict the exact amount.


Departure (check-out) is at 11:00 am 
or at 5 pm with an additional 30€ (if the apartment is available).

6.CANCELLATIONS:



The down Payment is 20% of the rent.


We will refund 100% of the down paymentif you cancel more than 30 days before your arrival day.

We do not refund anything if the cancellation is less than 30 days before your arrival day.
a change of date will be considered as a new reservation, we will apply our cancellation policies.